Frequently asked questions


When Will i receive my bag?

Pre-Ordered bags are in production, and will ship upon arrival to our facilities. Expect bags to begin to ship to you in February, and take 5-7 business days. But don't worry, we will keep you updated along the way, and provide you with a tracking number.

What is your return and exchange policy?

For all return and exchange information, please see our shipping & returns page

How do I care for my Lilia bag?

Lilia bags are made with luxury fabrics and microfiber vegan leather. The nylon lining and mesh materials are designed to prevent odor-build up. While the woven fibers within the material are working hard, it is important to allow your bag to air-out and let the fabrics do their job. Any spills can be cleaned with mild soap and warm water, and allowed to air dry.

The exterior of your bag is made from a durable microfiber vegan leatehr that will not succumb to moisture damage in the same ways as animal leather. For specific directions regarding material care, please refer to the care-card included with your purchase. If youo have specific questions, or misplaced your care-card, feel free to e-mail us at

When will you be coming out with more products? Where can I buy your bags in person?

You can sign up for the Lilia Insider newsletter to receive periodic updates on new styles, pop-up events, launch parties, restocks and more. You can unsubscribe at any time by selecting "unsubscribe" at the bottom of the newsletter.