Frequently asked questions
When Will i receive my bag?
You should receive a confirmation e-mail upon checking out. A notification of your shipment should follow as soon as a label has been made for your order and is ready to be tracked. Expect U.S. orders to arrive between 5-7 business days.
What is your return and exchange policy?
For all return and exchange information, please see our shipping & returns page
Will my Lilia bag fit in my gym locker?
While we spent a year researching and developing a product that best supports active women no-matter where they workout, we cannot guarantee that the Lilia bag of your choice will fit. To combat this, your Lilia bag purchase includes a drawstring bag designed to separate your shoes and sweaty gym clothes from your belongings in the bag, and can easily fit into any gym locker or cubby space.
Please check bag dimensions against the dimensions of the gym lockers at your local fitness studio or workout space.
How do I care for my Lilia bag?
Lilia bags are made with luxury fabrics and microfiber vegan leather. The nylon lining and mesh materials are designed to prevent odor-build up. While the woven fibers within the material are working hard, it is important to allow your bag to air-out and let the fabrics do their job. Any spills can be cleaned with mild soap and warm water, and allowed to air dry.
The exterior of your bag is made from a durable microfiber vegan leather that will not succumb to moisture damage in the same ways as animal leather. For specific directions regarding material care, please refer to the care-card included with your purchase. If you have specific questions, or misplaced your care-card, feel free to e-mail us at firstname.lastname@example.org
When will you be coming out with more products? Where can I buy your bags in person?
You can sign up for the Lilia Insider newsletter to receive periodic updates on new styles, pop-up events, launch parties, restocks and more. You can unsubscribe at any time by selecting "unsubscribe" at the bottom of the newsletter.
Our Lilia Brand Ambassadors program also has exclusive looks at new product, direct interaction with the Lilia team, and news regarding Lilia hosted events and retail locations.